Suning Yulu

As a wholly-owned subsidiary of Lenovo Group, Suning Yulu is a service-oriented enterprise focusing on "IT professional services", with more than 3,000 employees, 126 directly affiliated service centers, 5 management platforms and 3 secondary maintenance centers. The ever-increasing number of services has made the company in urgent need of a more comprehensive call center system. 7RUNTO provided an omnichannel customer service system including modules such as online customer service, CRM, work order, knowledge base, customer service assistant, scheduling management, performance management, attendance management, salary management and report, making the customer service operation of Suning Yulu more efficient and convenient.