Customer satisfaction is the eternal pursuit of the services of BEIJING 7RUNTO TECHNOLOGY CO., LTD.. As the service tenet, it has been deeply integrated into the corporate culture of 7RUNTO and accepted and practiced by all employees.
High-quality services require a sound service system as a guarantee. 7RUNTO has a high-quality technical support team, with 100% of technical support personnel holding bachelor's degrees or above. Its technical support center provides 365*24-hour uninterrupted services.
Service items include: remote fault diagnosis, on-site fault elimination, regular system inspection, dedicated on-duty service, on-site training, talent training program, software patches, software upgrade services, user system file services, testing services, network/database optimization services, agent maintenance services, integration services, professional software development services.
Product sales to corporate users and partners have become the main growth point of 7RUNTO's business in recent years. We will continue to improve the company's support service system, perfect the procedures and systems of support services, provide more and better service items, and meet the needs of corporate users to the greatest extent.
For integrated project services, the service tenet of 7RUNTO is that routine system maintenance is the responsibility of our company, and in the event of major failures of integrated products, we will work with product suppliers to provide warranty and maintenance services for users.