Runto Intelligent Outbound Call System is an intelligent application software that uses intelligent robots to replace human agents for repetitive dialing and questionnaire surveys. By leveraging robots, it eliminates the negative impacts caused by daily work pressure, emotional fluctuations and physical exhaustion on the customer service team, while reducing operating costs.
The robot can perform long-term repetitive dialing, interact with customers in human-like voice, correctly understand customer intentions, and record, tag and analyze conversation content. During interactions between the robot and customers, a blacklist management function is provided for customers with aggressive attitudes or insulting language, which can avoid verbal conflicts during subsequent manual dialing.
Through the management of scripts and processes, the intelligent outbound call system assigns standardized communication tasks to intelligent robots, and allocates complex customer groups requiring customized services to manual agents, thus realizing truly proactive service with differentiated service.
Through continuous learning, the robot can more accurately understand customer intentions, identify keywords and respond appropriately when customers interrupt the conversation.