Runto CRM Agent Application System

• Why Choose Runto CRM?
  

  With just one installation of Runto CRM, your outsourcing call center can meet the needs of hundreds of clients for simultaneous outsourcing usage and management. Client data is securely separated to fulfill data security requirements.
  
  Given the significant differences in business demands across industries, Runto CRM offers standardized business solutions for banking credit card outbound, insurance telemarketing, insurance customer service, e-commerce, TV shopping, real estate services, home appliance customer service, customer follow-up, and more, allowing you to take on businesses with complete confidence.
  
  Even for outsourcing projects within the same industry, client data and requirements vary widely. Runto CRM provides a graphical client data definition tool that allows you to quickly customize and freely expand data fields for specific projects, which are automatically displayed on the front-end interface. This greatly improves your responsiveness when taking on new projects.
  
  Featuring an exclusive outbound questionnaire generator, Runto CRM enables you to quickly implement various complex outbound businesses through graphical configuration in the backend. This drastically shortens the implementation and launch time of outbound campaigns, reduces agent workload, improves efficiency, and lowers costs.

• Core Functions of Runto CRM
  

  

  ● ACD Distribution: Supporting linear distribution, round-robin distribution, skill-based distribution, etc.
  ● Intelligent Routing: Unified routing with the omnichannel system
  ● CTI Integration: Realizing voice and data synchronization, pop-up screen for incoming calls, etc.
  ● Skill Groups: Dividing into different skill groups according to products, regions and businesses
  ● IVR Navigation: Traditional key-press IVR and intelligent IVR
  ● IP Recording: Supporting full recording of agents' incoming and outgoing calls
  ● Soft Phone: Embedded in the CRM business system in the form of OCX control
  ● IP Agents: Classified into first-line agents, second-line agents, supervisor seats, etc.

• RuntoCRM Architecture