Runto WFM Scheduling Management System

• Why Choose Runto WFM?
  

  Shift suggestion and personnel arrangement are the biggest challenges in manual scheduling, and only professional scheduling software can solve these problems completely.
  RuntoWFM is the perfect solution. Faced with different management realities such as regional and industry differences, RuntoWFM can not only generate highly fitting schedules, but also create highly regular schedules favored by agents in domestic call centers, truly complying with Chinese working habits.
  RuntoWFM provides the most comprehensive functions for call center workforce optimization and scheduling management systems. It helps call centers fully and effectively utilize human resources, maximize agent motivation, improve the quality of interaction between agents and customers, thereby enhancing the productivity and service level of call centers.

• Problems Solved by RuntoWFM
  

  With the continuous expansion of call center business, the requirements for agents are getting higher and higher, and higher operational management capabilities are demanded from call center managers. How to accurately predict the workload of call centers and arrange an appropriate number of agents to handle customer needs has become the primary problem faced by many call center managers every day. The original manual scheduling method is far from meeting the current needs:

  Limitations of Manual Scheduling

  • ◇ Inability to handle multi-skilled agents
  • ◇ Difficulty in analyzing agent shifts and transfers
  • ◇ Difficulty in data acquisition
  • ◇ Failure to meet employee expectations
  • ◇ Difficulty in observing call volume trends
  • ◇ Difficulty in analyzing employee preferences
  • ◇ Cumbersome and time-consuming calculations

  Benefits Realized by RuntoWFM

  • ◇ Reduce the time and energy managers spend on non-core work
  • ◇ Cut down agents' idle waiting time
  • ◇ Lower agent turnover rate
  • ◇ Improve agent work efficiency
  • ◇ Reduce the shrinkage of agent working hours
  • ◇ Enhance service level

  RuntoWFM incorporates various factors such as each agent's skills, proficiency, personal preferences, historical data, emergencies and rotation rules into the scheduling system management. With its industry-leading technology and algorithms, RuntoWFM scheduling software brings users an excellent user experience!

• Benefits of RuntoWFM
  

  Improve customer satisfaction, thereby bringing more benefits to the company

  Enhance internal employee satisfaction and increase team stability

  Reduce operational costs and achieve an effective balance between the performance of human capital and productivity

• The benefits of RuntoWFM for you
  

  RuntoMaster can be operated step by step according to the process shown in the figure below; it can also automatically generate the required schedules after setting the scheduling parameters, supporting:

   
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    Forecasting

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    Automatic Scheduling

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    Personalized Scheduling

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    Multi-channel Scheduling