Runto SaaS Cloud Call Center System

• Reliable Business Application Platform
  

  1.Dual-machine disaster recovery mechanism: The platform adopts a full dual-machine disaster recovery mechanism; single point of failure will not affect the normal operation of platform business, providing all-round protection for business sustainability.
  2.HD voice quality: The platform accesses first-hand trunk circuits of multiple telecom and Unicom operators in various regions, with large investment in Internet bandwidth, fully ensuring high-quality voice, high concurrency and high answer rate.
  3.Multi-city landed trunk circuits: At present, the cloud platform supports the landing of trunk numbers in multiple cities, and outbound calls and follow-ups can be conducted in different landing cities according to business needs, improving business success rates.
  4.Intelligent ACD routing strategy: Selecting different business processes based on the matching of multiple conditions, supporting intelligent call functions such as agent call transfer, conference and multi-party calls, and supporting customized call routing settings such as blacklists.
  5.Flexible deployment mode and scalability: Distributed platform deployment can quickly deploy agents through dedicated lines, Internet, VPN, etc., reducing enterprise hardware deployment costs and enhancing enterprise competitiveness. The platform can currently accommodate 100 E1 accesses and support seamless expansion.
  6.Intelligent automatic speech conversion technology: Providing rich voice notification functions, supporting the playback of manually recorded voice messages in the connected state, and also supporting static and dynamic TTS speech synthesis technology.

• Professional Technical Support Team
  

  Private cloud deployment with stability and scalability, providing 99.99% carrier-grade service quality

  All lines of the 7RUNTO cloud call platform are formal E1 trunks of operators, with multi-line and high-bandwidth ensuring clear and smooth voice. Server and bandwidth resources can be expanded at any time according to business growth!

  
  

  Robust data security and application security

  ● Identity authentication mechanism for all IP accesses, isolating IP traffic outside the white list to ensure network security.

  ● Complete database isolation with a twice-daily remote backup strategy to ensure data security.

  ● Various attack protection measures, security group firewalls, and detailed traffic log monitoring and statistics to detect abnormal traffic in a timely manner.

  Customizable development to meet personalized needsCustomized development for personalized business needs, meeting the adjustment requirements of enterprises for the cloud platform in business development and supporting the changes in enterprise business development. Self-service knowledge products enable rapid response, development and deployment of "personal customization".
  Standard API interfacesProviding standard and comprehensive CTI interfaces for fast and easy docking!
  Microservice architecture designThe system is based on the Spring Cloud framework and B/S mode design, realizing service registration, discovery and routing for all services, and supporting real-time dynamic expansion, service degradation and fault point circuit breaking.
  

  7*24-hour dedicated service and technical support
     ● Dedicated customer managers and technical support with 7*24-hour hotline and remote support.
     ● One-on-one professional skill training to ensure that the customer service team masters operational skills proficiently.
     ● Enterprise operation data analysis reports to assist enterprises in diagnosing problems in traffic conversion, customer service marketing and other links, and helping enterprises continuously optimize the work efficiency and order conversion rate of the customer service team!